We know your questions can’t wait—our FAQ is here to provide immediate answers to the most common queries about our products and services. Whether you need help troubleshooting or simply want to learn more, you’ll find what you’re looking for right here.
How do I fix a blank map/screen/app?
Unfortunately, some of our users experience rare issues which causes blank user interfaces. There are a few steps to work through:
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How do I use 3D mode in Bushfire.io Pro?
Bushfire.io 3D Mode is only available to subscribers of Bushfire.io Pro. You can subscribe at https://bushfire.io/ux/plans or find out more.
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How to fix “Failed to initialize WebGL”
WebGL was introduced with Bushfire.io v3. We use WebGL to display interactive content on the map. It helps us to display content as quickly as possible by using your computer’s graphics card for certain intensive operations, such as flying around the map. Using WebGL has allowed us to reduce CPU, memory usage and improve responsiveness.
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How to fix location or notification permissions
Common Problems “I am having trouble enabling location or notification permissions” “I’ve recently updated my Android device, and I cannot receive notifications.” Bushfire.io on Android If you’re experiencing issues enabling notifications (e.g., you don’t get any notifications at all, or you cannot enable notifications), then it’s worth checking the Bushfire.io App has permissions.
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How to setup notifications
Bushfire.io allows you to receive notifications when fires, floods, storms, or other types of warnings or incidents occur anywhere in Australia, Canada and the USA.
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How-to use different wind models
Bushfire.io Pro users can access multiple wind forecast models—including our new Australian Digital Forecast Database (ADFD) for Pro subscribers. ADFD is maintained by the Bureau of Meteorology (BoM) and better integrates local terrain and weather observations into its forecasts, making it especially reliable for Australian conditions.
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What do the icons mean?
While we have attempted to make the symbols, icons and colours as intuitive as possible, there can be a lot to interpret.
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