Enterprise Admin Guide: How do I manage my Organisation?

Table of Contents

This guide is for the people who manage an Organisation on Bushfire.io Enterprise. It tells you where each admin tool is, what each role can do, and how to do the most common tasks.

Quick guides

I want to…	Quick guide
Add a person to my organisation	How do I add a user?
Give a licence to everyone with our email domain	How do I licence my email domain?
Remove a person who has left	How do I remove a user?
Give a person admin access	How do I make someone a manager?
Put an office, depot or other asset on the map	How do I add a site?
Let my team see our sites	How do I share a layer?
Get alerts when a fire or warning is near a site	How do I get alerts near my sites?
Send alerts to a staff member by SMS, email or webhook	How do I add a destination for a staff member?
Use our live layers in ArcGIS or QGIS	How do I connect Bushfire.io to ArcGIS and QGIS?

Key terms

The app and this guide use these words with one meaning each.

Term	Meaning
Organisation	Your company or agency in Bushfire.io. It holds your users, licences, custom layers and icons.
Organisation Manager	An administrator of the organisation. The app shows an Organisation Manager badge beside each one.
Licence	A set of seats with one plan (User, Pro, Business or Enterprise). The app lists licences under Groups and Licences.
Licence manager	A person who can add and remove users on one licence.
Member	A person who holds a licence from your organisation.
Custom layer	A map layer that your organisation owns. It contains your sites.
Site	A place that you want to watch, such as an office, a depot or a property. A site is a point, a circle, a polygon or a line on a custom layer. The app calls sites “points of interest” or “features”.
Notification destination	A place where Bushfire.io sends alerts: a phone (push or SMS), an email address or a webhook.
Access key	A key that lets your GIS software or scripts use your licence without a sign-in.

Where to find your admin tools

Sign in at bushfire.io. Then open the My Organisation menu at the top of the screen. The menu heading shows the name of your organisation.

Menu item	What you do there	Who sees it
Create Organisation	Create your organisation. The app hides this item after you create it.	Business and Enterprise users with no organisation
Layers	Create custom layers, add sites and set up layer alerts.	Business and Enterprise users
Groups and Licences	See your licences, assign users and add licence managers.	Business and Enterprise users
Users	See all members, create users and promote managers.	Organisation Managers
GIS and Tokens	Create access keys for ArcGIS, QGIS and other software.	Enterprise users
Settings	Change the name, permissions and icons of the organisation.	Business and Enterprise users in an organisation

On a phone, the bottom bar also has a Layers tab.

Roles and what they can do

Admin roles

Task	Organisation Manager	Licence manager	Member
See all members of the organisation	✅	-	-
Create a new user (Enterprise licence required)	✅	-	-
Assign users to a licence	✅ (all licences)	✅ (their licence)	-
Remove users from a licence	✅ (all licences)	✅ (their licence)	-
Add or remove licence managers	✅ (all licences)	✅ (their licence)	-
Promote or demote Organisation Managers	✅	-	-
Change organisation settings	✅	-	-
Delete the organisation	✅	-	-

What each licence gives a member

Feature	User	Pro	Business	Enterprise
The live map	✅	✅	✅	✅
Pro layers (satellite, wind, Possible Fire Ignitions)	-	✅	✅	✅
See custom layers shared with them	-	✅	✅	✅
Create and edit custom layers and sites	-	-	✅	✅
SMS and account email alerts	-	✅	✅	✅
Alerts to any email address (for example, a team inbox)	-	-	✅	✅
Webhooks	-	-	-	✅
GIS services and access keys	-	-	-	✅

When you link a licence to a custom layer, Pro members get read-only access. Business and Enterprise members get read and write access. User licences get no access to custom layers.

Organisation settings

Go to My Organisation > Settings. The page is called Manage Organisation. It shows your Organisation ID, which our support team can ask for.

• Name: the name that your members see.
• Allow Users to Manage Notification Destinations: this is on by default. When it is off, members cannot add their own SMS numbers, email addresses or webhooks. Organisation Managers then add destinations for them. See How do I add a destination for a staff member?
• Allow User Impersonation: this lets Organisation Managers see Bushfire.io as another member sees it. It needs our approval. Contact us to turn it on.

Select Update to save your changes.

Organisation Icons

You can upload PNG, JPEG or WebP icons. You can then use these icons to show your sites on the map.

The Remove button on an icon removes it immediately. There is no confirmation.

Delete Organisation

Licences

Go to My Organisation > Groups and Licences. Keep My Organisation Only on to see only the licences of your organisation.

Each licence card shows:

• The name and plan of the licence.
• Allocated: the number of seats in use, and the limit. An Enterprise licence usually shows Unlimited.
• The expiry date. An expired licence has a red border.

Select a licence to open it. On the licence page, you can:

• Assign users. See How do I add a user?
• Remove users. See How do I remove a user?
• Add licence managers. See How do I make someone a manager?
• Change the Licence Name, then select Update Licence.

To renew a licence, change the number of seats or change your billing details, contact us.

Features that are not in the app

These features are not available in Bushfire.io today:

• Single sign-on (SSO) or SAML. Members sign in with an email code, or with Apple, Google, Microsoft or Facebook. See Why do we require login?
• An audit log of admin changes.
• Invoices in the app.

Contact us if your organisation needs one of these. For security questions, see How is Bushfire.io secured?

Common problems

My team cannot see our custom layer

If the layer page shows Only you can see this layer, the layer is not shared. Link a licence to the layer. See How do I share a layer?

If the layer is shared, make sure that each person holds a Pro, Business or Enterprise licence. A User licence does not give access to custom layers.

A new user did not get an email

Bushfire.io does not send an invitation email. Tell the person to sign in at bushfire.io/ux/login with the email address that you used. Their licence is then active.

My team gets too many alerts

Make the alert radius smaller. When you edit a layer notification, the app shows how many alerts it sent in the last 2 days. See How do I get alerts near my sites?

A person left our organisation

Remove them from each licence and from each custom layer. See How do I remove a user?

Related

• How do I Set Up Organisation Users?
• How do I Set Up Custom Layers?
• How to Set Up Notifications
• Using Critical Alerts

Need help? Contact support.