Support

We know your questions can’t wait—our FAQ is here to provide immediate answers to the most common queries about our products and services. Whether you need help troubleshooting or simply want to learn more, you’ll find what you’re looking for right here.

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Supported Devices

Bushfire.io is built to work across a wide range of devices and platforms — from phones and tablets to desktops and laptops. However, your experience will vary depending on the device, browser and hardware available.

Using Critical Alerts

Bushfire.io now supports Critical Alerts on iOS and Do Not Disturb overrides on Android — allowing essential emergency warnings to sound even when your device is silenced. These features ensure that life-threatening alerts always reach you, even if your phone is in silent mode, Do Not Disturb, or focus mode.

How to Setup Notifications

Bushfire.io allows you to receive notifications when fires, floods, storms, or other types of warnings or incidents occur anywhere in Australia, Canada, Europe, and the USA.

Using the Time Machine

Bushfire.io’s Time Machine lets you explore the map as it looked in the past or jump forward to view predicted wind conditions. Whether you’re reviewing how an incident unfolded or planning ahead, Time Machine provides an interactive way to see disaster data through time.

How-to use Satellite Imagery

When you open Bushfire.io, the map you see — with towns, roads, and landscapes — comes from base imagery similar to Google Maps. That’s a static snapshot, refreshed every year or two in populated areas, but less often in remote regions.

Supported Regions

Bushfire.io provides disaster intelligence across a growing number of countries and regions. The availability of features varies depending on the region, often due to differences in data sources, partner agency support, or technical constraints.

Using Different Wind Forecast Models

Bushfire.io Pro users can access multiple wind forecast models—including our new Australian Digital Forecast Database (ADFD) for Pro subscribers. ADFD is maintained by the Bureau of Meteorology (BoM) and better integrates local terrain and weather observations into its forecasts, making it especially reliable for Australian conditions.

How do I Setup Custom Layers?

Custom Layers lets Business and Enterprise subscribers create and manage their own data layers—perfect for situational awareness, internal operations, or tailored overlays. You can customise how each layer looks, who sees it, and when you’re notified about relevant events nearby.

How do I Set Up Organisation Users?

Managing users is a core feature of Bushfire.io Business and Enterprise. Depending on how your organisation is licensed, you can either create an unlimited number of users or assign specific licence types (Pro, Business) to users under a quota model.