Support

These articles answer the most common questions about our products and services. They include troubleshooting steps and guides to each feature.

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How do I connect Bushfire.io to ArcGIS and QGIS?

Bushfire.io GIS Services bring our live map into the GIS you already use. Warnings, incidents, hotspots, Possible Fire Ignitions and global near real-time satellite are published as standard WMTS, WMS and XYZ services, together with our Sentinel-2 basemap and 3D terrain. You connect with an access key that you create and manage yourself.

How is Bushfire.io secured?

Bushfire.io runs on infrastructure we own and operate in Australia, secured with enforced multi-factor authentication, Zero Trust access, encrypted storage and transport, continuous vulnerability management and centralised monitoring.

Why is my satellite imagery out of date?

If you’ve zoomed in on the Bushfire.io satellite map and noticed it looks years old (a recently built house missing, a new road not visible, a development that doesn’t appear), this page explains why, and what your options are.

Supported Devices

Bushfire.io works on a wide range of devices and platforms, from phones and tablets to desktops and laptops. Performance depends on your device, browser and hardware.

Using Critical Alerts

Bushfire.io supports Critical Alerts on iOS and Do Not Disturb overrides on Android, so that essential emergency warnings sound even when your device is silenced. These features let life-threatening alerts reach you, even if your phone is in silent mode, Do Not Disturb, or focus mode.

How to Set Up Notifications

Bushfire.io can send you notifications when fires, floods, storms, or other warnings or incidents occur anywhere in Australia, Canada, Europe, and the USA.

Using the Time Machine

Bushfire.io’s Time Machine lets you explore the map as it looked in the past or jump forward to view predicted wind conditions. Whether you’re reviewing how an incident unfolded or planning ahead, Time Machine provides an interactive way to see disaster data through time.

How to use Satellite Imagery

When you open Bushfire.io, the map you see, with towns, roads, and landscapes, comes from base imagery similar to Google Maps. That imagery is a static snapshot, refreshed every year or two in populated areas and less often in remote regions. (For more on why the static satellite base map can look out of date and how Pro’s ESRI imagery helps, see Why is my satellite imagery out of date?.)

Supported Regions

Bushfire.io provides disaster intelligence across a growing number of countries and regions. Feature availability varies by region, often because of differences in data sources, partner agency support or technical limits.

Using Different Wind Forecast Models

Bushfire.io Pro users can access multiple wind forecast models, including the Australian Digital Forecast Database (ADFD) from the Bureau of Meteorology (BOM). ADFD includes local terrain and weather observations in its forecasts, which makes it especially reliable for Australian conditions.