Support

We know your questions can’t wait—our FAQ is here to provide immediate answers to the most common queries about our products and services. Whether you need help troubleshooting or simply want to learn more, you’ll find what you’re looking for right here.

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Supported Regions

Bushfire.io provides disaster intelligence across a growing number of countries and regions. The availability of features varies depending on the region, often due to differences in data sources, partner agency support, or technical constraints.

Using different wind forecast models

Bushfire.io Pro users can access multiple wind forecast models—including our new Australian Digital Forecast Database (ADFD) for Pro subscribers. ADFD is maintained by the Bureau of Meteorology (BoM) and better integrates local terrain and weather observations into its forecasts, making it especially reliable for Australian conditions.

How do I Setup Custom Layers?

Custom Layers lets Business and Enterprise subscribers create and manage their own data layers—perfect for situational awareness, internal operations, or tailored overlays. You can customise how each layer looks, who sees it, and when you’re notified about relevant events nearby.

How do I Set Up Organisation Users?

Managing users is a core feature of Bushfire.io Business and Enterprise. Depending on how your organisation is licensed, you can either create an unlimited number of users or assign specific licence types (Pro, Business) to users under a quota model.

Learn more about Possible Fire Ignitions

Possible Fire Ignitions merges real-time lightning data with satellite-detected thermal hotspots.

How to fix Apple and Facebook login errors

Fix Sign-in-with-Apple Issues Info

Why do we require login?

Why Do We Require Login for Interactive Resources? We ask you to sign in when you want to set up notifications, save preferences, or access more advanced features. This requirement:

How-to use Satellite Imagery

Geostationary satellite imagery, like that from Himawari-9, works like a super powerful camera in space that’s always looking at the same spot on Earth. Imagine it’s like a balloon that never moves and is always watching over your house and street. This satellite takes many pictures and sends them back to us, showing clouds, storms, and fires from high above.

What phone numbers do SMS messages come from?

Bushfire.io Pro users can receive SMS notifications. We may send messages to you from one of the following phone numbers. These numbers are one-way only and replies cannot be received.